Terms & Conditions
By placing an order with The Cake Studio, you agree to be subject to the Terms and Conditions as set out in this Terms and Conditions page.
Please ensure you read these Terms and Conditions before placing your order with The Cake Studio to avoid disappointment.
1.1 You acknowledge that, by placing your order, you are agreeing to pay the purchase price for the goods ordered. In addition, you agree to pay the delivery fee for your order that we notify to you when you place your order (if applicable) and any other fees or charges set out in this Terms and Conditions.
1.2 The Cake Studio may change the prices published in store or on this site at any time without notice given. Prices of products placed in the basket but not paid for are also subject to change and you agree to pay the price current at the time of payment.
1.3 The accepted method of payment will be by direct deposit or visa/debit/credit card.
2.1 The Cake Studio will not be responsible for any allergy related issues.
2.2 Unless it is specified specifically on your order, all cakes and ingredients may contain or come into contact with the following allergens: Dairy/Wheat/Nuts/Soy/Gluten and other potential allergens.
2.3 It is your responsibility to inform consumers of the cake of any risks that may be applicable to them.
3.1 Someone must be home to accept the cake delivery. If no one is home at the time of delivery the cake will be returned to the store.
3.2 Delivery is strictly between 9am and 4pm on Tuesday through to Saturday. We will not be held responsible if you are not home during the delivery hours on the designated day of delivery and the cake or dessert is returned to our shop as a result. As advised in our FAQ, the driver will give a courtesy phone call between 30 minutes and 1 hour prior to delivery to the relevant contact number associated with your order. Another delivery fee will be required to be paid if you would like us to attempt another delivery.
4. Cake props:
4.1 Cake Decorations (including sugar figurines) may contain foam and wooden sticks to secure them to the cake. Our cakes have a centre dowel for support, travelling and handling.
4.2 Some figurines and decorations may contain wire or toothpicks which can be dangerous if consumed and pose a choking hazard.
4.3 Whilst The Cake Studio will make every effort to inform you of non-consumable parts of the cake or dessert, The Cake Studio will not be responsible or liable for any harm, loss, injury or claim relating to, or due to the ingestion of any decorating materials or props.
5. Cake Decorations and Variation from Pictured Items:
5.1 Fresh flowers and iced flowers may vary from original image viewed or provided. Sprinkles and other cake and dessert decorations also may vary. This may be due to certain items being unavailable, out of stock or out of season from time to time.
5.2 Whilst we try our very best to replicate images, this can only be done within reasonable limits.
6. Damaged Cakes or Incorrect Storage:
6.1 After your cake or dessert has been delivered, we take no responsibility for any damage that occurs to any part of the cake or dessert while it is in your care, including if it is as a result of incorrect storage or transportation. Suitable storage measures for your cake can be found in the Cake Studio FAQ page.
6.2 Where you have elected for a store-pick up, transportation of the cake or dessert is carried out at your own discretion and we will not be responsible for any damage that occurs to the cake during this process.
7. Image use:
7.1 The Cake Studio reserves the right to take and use photographs of your cakes and/or desserts before, during and after final display.
7.2 These images may be used for marketing, advertising, training and development and other promotional and social media purposes without any form of compensation to you.
8. Deposit, Cancellation and Refund Policy:
8.1 Quotes from the Cake Studio are valid for 60 days from the day of issue
8.2 No order is considered confirmed and no work on the creation of your cake will commence until a 10% deposit is paid and received.
8.3 Once the deposit is paid the quoted price is not subject to change unless changes are made to the order.
8.4 The balance of the payment is due no later than seven (7) days prior to the date that your cake is required.
8.5 If placing an order within this seven (7) day period, then full payment is due and payable for the order to proceed.
8.6 The cut off time for orders is 12 noon, 2 days prior to pick up or delivery. Last weekend orders should be placed before Thursday at noon as no orders or deliveries take place on Sundays or Mondays.
9.1 Online Cakes: For online cake orders 48 hours notice of cancellation is required and you will be refunded 50% of the full payment amount. For cancellations made within 48 hours no refund will be given.
9.2 Custom Cakes: For custom cake orders 10 days notice is required and you will be refunded your deposit (10% of the purchase price). For cancellations made within 10 days no refund will be given.
10. Amending an order:
10.1 We ask that all changes to your order are requested via email as early as possible if you would like adherence to the amended design. Props, figurines and custom decorations need to be ordered and we will not be held responsible if we are unable to accommodate due to late notice. The standard cancellation policy will apply.
10.2 Any change to the original quote is subject to a quote review and viability of the changes requested.
10.3 In the event that an agreement cannot be reached as to the changes to your quote, the cancellation procedure as set out in these Terms and Conditions will apply.