General

Terms & Conditions

Someone must be home to accept the cake delivery. If no one is home at the time of delivery the cake will be returned to the store. Delivery is between 9am - 4pm.

Sugar figurines (ornaments) may contain foam and wooden sticks to secure to the cake. Our cakes have a centre dowel for support, travelling and handling.

Fresh flowers, iced flowers may vary from original image viewed or provided. Sprinkles and other cake and dessert decorations may vary.

Cancellations

For online cake orders 7 days notice is required and you will be refunded 50% of the full payment amount. The cancellation must be provided via email to cakes@thecakestudio.com.au. To confirm cancellation you must receive a confirmation/response back from The Cake Studio.

For cancellations made within 48 hours no refund will be given.

For custom cake orders 7 days notice is required and you will be refunded your deposit. The cancellation must be provided via email to cakes@thecakestudio.com.au. To confirm cancellation you must receive a confirmation/response back from The Cake Studio.

After your cake has been delivered we take no responsibility for any damage that occurs.